ZFM GROUP LTD provides clothing delivery services to customers in the UK. We select the appropriate carrier based on order details, the delivery address, package weight, and actual shipping arrangements.
- Delivery Coverage
We currently provide delivery services primarily within the UK.
- Order Processing Time
Once payment is successful, we typically require 1–3 business days to process the order, prepare the products, and get the shipment ready.
Order processing time excludes weekends and UK public holidays.
Processing times may be extended in cases involving stock confirmation, order verification, or other special circumstances.
- Delivery Carriers
Depending on the specific order details, we may use the following UK delivery services:
Royal Mail
Evri
DPD
The specific carrier is determined by us based on the quantity of items, package dimensions, delivery address, and shipping arrangements.
- UK Delivery Times
Generally, the estimated delivery times after the order has been dispatched are as follows:
Delivery Service Estimated Delivery Time
Royal Mail Approx. 1–3 business days
Evri Approx. 2–3 business days
DPD Approx. 1–3 business days
The times above are estimates and do not constitute a guaranteed delivery date. Delivery delays may occur due to UK public holidays, weather conditions, traffic, remote locations, or carrier operations. Delivery targets published by Royal Mail, Evri, and DPD may also vary depending on the specific service and address.
- Shipping Costs
Shipping costs will be displayed on the checkout page based on the order details and delivery address.
For certain orders, we may offer specific shipping options based on order value, product quantity, or other commercial arrangements. The final shipping cost is the amount displayed on the website at the time the order is placed.
- Shipment Tracking
If a trackable delivery service is used, we will provide tracking information once the order has been dispatched.
Customers can check the status of their package using the tracking system provided by the carrier.
Please note that there may be a delay before the first tracking scan appears after the package has been dispatched.
- Delivery Address
Customers must ensure that complete and accurate delivery information is provided when placing an order, including:
Recipient’s name;
Full delivery address;
Postcode;
Contact telephone number;
Any other necessary delivery information. Additional fees may apply for delays, returns, or re-deliveries caused by incorrect or incomplete delivery information provided by the customer.
- Unattended Delivery and Delivery Failures
If no one is available to receive the package upon delivery, the carrier may—in accordance with their delivery policies—arrange a re-delivery, leave the package in a safe location or with a neighbor, or drop it off at a designated pickup point.
The specific handling method depends on the carrier and local delivery conditions.
If multiple delivery failures result in the package being returned, we may need to contact the customer to confirm arrangements for subsequent delivery.
- Delivery Delays
We strive to complete deliveries within the estimated timeframe; however, delivery times may be affected by carrier operations, adverse weather, traffic conditions, public holidays, address-related issues, or other uncontrollable circumstances.
Therefore, the delivery times listed on the website serve only as estimates.
If you have not received your package significantly past the estimated delivery time, please contact us with your order number so we can assist in tracking it.
- Damaged or Missing Packages
Please contact us as soon as possible if the package you receive shows signs of significant damage, contains missing items, or has other shipping-related issues.
To facilitate the process, please provide your order number along with photos and a description of the issue regarding the items or the package.
We will verify the details against your order information and the carrier’s shipping records, and provide appropriate assistance based on the situation.
- Bulk Order Delivery
As ZFM GROUP LTD primarily provides wholesale clothing services, some commercial customers may purchase large quantities of products in a single order.
For large-volume orders, packages may be shipped in separate batches depending on the circumstances. If an order requires split shipments, we will handle this according to actual logistics arrangements.
Different packages may have separate tracking information and arrival times.