ZFM GROUP LTD is committed to providing retailers and other business clients with a clear and convenient wholesale apparel purchasing experience. The following return and refund policy applies to products purchased through this website.
- Return Period
Customers wishing to return items must contact us within 14 days of receipt and state the reason for the return.
We may be unable to accept return requests made after this period, unless otherwise required by applicable law.
- Eligible Items for Return
Returned items must be unused and, as far as possible, in the same condition as when they were received.
Items must not show signs of damage caused by customer use, washing, alteration, or improper storage.
If the product came with original packaging, tags, or other accessories, we recommend including them with the return to facilitate order verification and processing.
- Product Quality or Order Issues
Please contact us promptly if the received items have obvious quality defects, were damaged during shipping, or do not match the order.
For quality or order issues that meet return criteria, we may, depending on the circumstances, offer:
Replacement of the item(s);
A refund for the eligible item(s);
Or another reasonable solution agreed upon by both parties.
Customers should provide the order number and necessary product details; photos of the product may be required to help us verify the situation.
- Returns for Non-Quality Reasons
If a customer wishes to return an item due to incorrect size or style selection, adjustments to purchase quantities, or other personal reasons, they should first contact us to confirm eligibility.
For returns not caused by quality issues, the customer may be responsible for return shipping costs and any other reasonable expenses incurred.
Items that have been used, washed, altered, or damaged due to customer actions may not be eligible for return.
- Return Process
To request a return, please follow these steps:
Step 1: Submit Request
Contact us via the methods provided on the website, including your order number, the items to be returned, and the reason for the return.
Step 2: Review Request
We will review the return request based on order information and the condition of the items, then inform you of the next steps.
Step 3: Return the Items
Once the return is approved, please ship the items back to us according to the return instructions provided. Return Address: Unit 2 Rowland Gate, Telford, United Kingdom, TF1 1DZ
Step 4: Item Inspection
Upon receiving the returned items, we will inspect their condition and the reason for the return.
Step 5: Refund or Resolution
Once the return eligibility is confirmed, we will arrange for a refund, replacement, or other appropriate resolution based on the specific circumstances.
- Refund Method
For orders eligible for a refund, the funds will typically be returned to the original payment method.
We will process the refund after confirming that the returned items meet the eligibility criteria. The actual time it takes for funds to appear in your account may depend on the processing times of banks, payment institutions, or other financial service providers.
Generally, refunds will be initiated within 3–5 business days after the return review is completed.
- Partial Refunds
If only some items in an order are eligible for a refund while others are not, we may issue a refund solely for the eligible items.
The specific refund amount will be determined based on the items actually returned and approved.
- Return Shipping Costs
If the return is due to product quality issues, receipt of the wrong item, or other order-related issues for which we are responsible, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is due to personal reasons—such as incorrect size or style selection, or a change in the quantity purchased—the customer is typically responsible for the return shipping costs.
- Damaged or Missing Items
If items sustain obvious damage during delivery, we recommend that customers contact us as soon as possible after receipt, providing relevant order and product details.
If returned items sustain further damage during transit or are missing components, this may affect the final refund amount or eligibility for a refund.
- Bulk Purchase Information
As this website primarily serves retailers and business clients with bulk purchasing services, customers should carefully verify product styles, sizes, and quantities before submitting an order.
For large-volume commercial orders, we recommend confirming product details prior to payment to minimize returns resulting from incorrect purchasing choices.